Frequently Asked Questions
Click on the question to go to the answer below.
OUR MOVIES
SYSTEM REQUIREMENTS
DOWNLOADING MOVIES
MY ACCOUNT
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WATCHING THE DOWNLOADED MOVIES
TROUBLE SHOOTING
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Answers
- Why are some movies divided into scenes?
- Where possible we offer both full length movies and mini-movies. These "mini-movies" contain
the best scenes from our full length features and average 10 - 30 minutes. We DO NOT break them
up into 1 minute clips like many others do.
- What are the System Requirements to download and watch the movie?
- To download the movie you will need a high speed (DSL/Cable/T-1/Broadband)
internet connection. You will also need a computer with enough hard disk to
store the movie for playback
- To play the movie you need a fairly recent computer with:
At least a 500 MHz Pentium processor with 128MB RAM
A Video card and a monitor
A sound card and speakers to hear the audio (optional)
Windows Media Player Series 9
Microsoft Windows 98/ME/2000/XP
Browser: Microsoft Internet Explorer 5.5 or above (or) Nestcape Navigator 7.0 or above
- Can I download and watch movies if I have a MAC?
- Not at this time.
- Can I download and watch movies if I'm on AOL?
- Yes, we work just fine with AOL 8 and above.
- Can I download and watch movies if I use Netscape?
- Yes.
- Can I use WebTV?
- No way.
- Where do I save the movie on my computer?
- When you start the download, we will ask you where you want to save it. We
suggest you keep them in a directory (or folder) that you can remember so you
can find them later. Most people choose the "My Documents" folder.
- What if my download gets interrupted or I have to shut the computer off?
- When you go back to re-download it again the program knows you started at least
once before and automatically starts up again.
- Is there a download manager (client) placed on my computer like some others do?
- We do not force you to use a download manger or monitoring client. Our movies will download
very easily without one. If you really want a download manager, here are several you can use
from reputable companies.
- How do I download movies if I have a firewall?
- Our movie downloads have no problems with firewalls. Because we use your
browser to start the download you shouldn't see any problems.
- How soon can I watch the downloaded movie?
- As soon as the movie is fully downloaded to your computer you can watch it. Our
mini-movies average 160MB and take several minutes to download while full length, 90
minute movies average 700MB and take a bit longer.
- Will I need to be connected to the internet to watch a movie?
- You will need to be connected the first time you start to watch the movie
on a computer. After that you do not need to be connected to watch
the movie.
- How long can I keep the movie on my computer?
- Keep your movies as long as you want. If you want to watch them after your rental
period expires you will be asked to renew your licenses online - but you do not have to
download it again.
- Are expired movies automatically deleted?
- NO. We do not add or delete anything on your computer.
- How many times can I watch the movie?
- Watch all or part of the movie as many times as you want to during your rental period.
- Can I watch the movie after the rental period expires?
- Yes, you will automatically be given an opportunity to re-rent the movie.
- Can I freeze frame or stop the action?
- Yes, you can stop the action and freeze frame. Fast forward, back up ... just like on a VCR. To freeze the
image on the screen: In Windows Media Player, click on the round "pause button."
- When does the rental period for the movie begin?
- When you download it. However, because we give you 30 days of unlimited watching
the movie you are not pressured to watch it within the 3,5 or 7 days many other companies allow.
- Can I download more than one movie at a time?
- Yes. In the same way you can have more than one web browser open
at one time, you can be downloading multiple movies at one time.
- When do I have to return the movie and is there a late fee charge?
- No! Keep the moive for as long as you want. There are NO LATE FEES!. Want to watch it
after the rental period is over, just click to play it and you'll be prompted on how to
rent it again, probably with just one or two mouse clicks. It's that easy. And, there's
no waiting this time. You've got the movie on your computer or CD.
- Can I share the movie with my friends?
- No. Although you can give them a copy and they can RENT it.
- Can I backup the movie to a CD/DVD?
- Yes and you can play it from the CD on that computer. (In case you want to keep it private from others).
- Do we need to rent special software to watch the movies?
- No
- How do I watch the movie in FULL SCREEN Mode?
- The key board shortcut while Media Player is running: ALT and ENTER.
Or, click on VIEW, Full Screen, or click on the icon on the media player to
expand it to full screen, In all cases, the ESC (escape) key brings it back
to the original size.
ACCOUNT QUESTIONS
- Why do I have to setup an account?
- You have to have an account to be able to rent and download our movies. We offer account
holders free movies trailers and other benefits.
- What if I loose my password or username?
- We provide a link to email us and we will send it to you.
- Does it require a subscription or membership fee?
- No. There may be options for subscriptions but they are not required. You can
purchase a movie rental pass for one movie or multiple movies.
- Is it safe to give my credit card information?
- Yes. We use secure servers and processing and conform to all of Visa/Mastercard/American Expresses' standards.
- How long are the Movie Passes good for?
- These passes do not expire.
- When I make a purchase how will it appear on my statement?
- The statement will read: FlixMedia, Inc
- Parental Controls?
- That’s why we have you log in with a username and password.
- Why do I need cookies?
- We use cookies to let us identify your account so you don’t have to continually log
in all the time. These cookies only identify that you have an account allowing us to direct
you to the pages for registered members.
TROUBLE SHOOTING PROBLEMS
- What if I have a problem downloading a movie I rented?
- First check your internet connection to make sure you don’t have a
problem there. Scond, to check your computer and send us a support request
click here.
- What if I have a problem watching a movie?
- If the movie plays but there is no picture the problem may be that you do not have have
the latest version of Windows Player. You can get it FREE here.
If the movie plays jerky you may have a problem with your video card or speed of your computer.
To check your computer and send us a support request click here.
If you have no sound, be sure to check that you have your speakers turned on and/or all your
volume controls are turned up.
- I downloaded a movie and I now I can't find it.
- Always download to a folder that you can easily find. For example, we recommend creating a folder called "FlixMovies"
for your downloads. You can also use the "Find Files or Folders..." function built into Windows to search for the titles
you have downloaded.
- My internet connection dropped before the whole movie or segment was downloaded. How do I resume download?
- Just go back to the movie page and click the "Watch Now" or "Download Now" button.
- If I have a question that's not answered here, who do I contact?
- Send an e-mail to: support@FlixMedia.com or
Click Here
for FlixMedia Contact information.
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